Home  > Who we are > Recruitment >Stakeholder Engagement Officer

  • Location: Home Based
  • Contract: 12 Month Fixed Term Contract
  • Salary Range: £ 32,798
  • Hours: 37 hours per week
  • Closing Date: Open

The Opportunity

An exciting opportunity has arisen within the Greater South East Net Zero Hub (GSENZH).

The GSENZH was set up in 2018 and is funded by the Department of Business Energy and Industrial Strategy (BEIS). The GSENZH covers 11 Local Enterprise Partnerships and 136 local authorities in the south east of England.

Our work encompasses several programmes that reduce carbon and bring social and economic benefit.

The Greater South East Net Zero Hub is based within the Business & Skills Energy directorate at the Cambridgeshire and Peterborough Combined Authority (CPCA).

The CPCA is a young organisation, with a potential to make a huge difference to the communities in Peterborough and Cambridgeshire. The Authority is committed to delivering a portfolio of projects aimed at securing major developments and improvements for our residents across key areas including:

  • Business & Skills – ensuring that adult learning matches future demand in the community, business, and the economy
  • Transport – improving public transport, highways and rail
  • Housing – building affordable homes
  • Climate change aiming for net zero carbon

The post holder will work closely with 5 other Projects Managers to develop and deliver a prioritised pipeline of regional local energy projects. The role holder will provide energy sector expertise to organisations spanning commercial, industry, public sector and communities which are developing local energy projects. Local Energy projects include, decentralised energy generation, energy infrastructure and decarbonisation of heat and transport.

The role holder will undertake effective stakeholder management with public, private and third sector organisations, industry bodies, government and government agencies to build effective relationships and regional networks to drive growth and capacity in the net zero sector.


Role: Stakeholder Engagement Officer

Reports to: Energy Efficiency Programme Manager


Job Purpose

To assist and support the Energy Efficiency team in effectively delivering regional retrofit programme.

To engage with external stakeholders and act as a key point of contact for the Energy Efficiency Team, managing the communications, marketing and promotional requirements of the retrofit programme and coordinating diaries and activities with stakeholders that are shared across the team and acting as secretariat for internal/external meetings. The post holder will work closely with the Hub Support Coordinator to align activities with other Hub programmes of work.

 Key Responsibilities

  • Work with the team to use GSENZH’s Customer Relationship Management CRM (HubSpot) to maintain effective engagement with key stakeholders by emailing regular mass or tailored email communication. Support the Energy Efficiency Team to ensure an accurate audit trail of all stakeholder engagement and contact/activities are recorded on the CRM
  • Support the diary management of the Local Energy Hub team and act as secretariat for internal and external meetings, including minute taking;
  • Coordinate local and sub regional stakeholder engagement meetings
  • Attend client-facing meetings, prepare, and assist with workshops, roundtable and forum logistics, and lead on the set up and management of online webinars and events
  • Work with the CPCA Communications Advisor to develop communications to stakeholders and respond to stakeholder enquiries, and/or external agencies on the production of marketing materials and social media activity.
  • Provide advice and support to colleagues to improve engagement with stakeholder groups including how our resources could be used to help them better engage with different audiences
  • Support the team in the organisation and administration of stakeholder engagement activities to maximum effect, to minimise repetition of meetings and stakeholder fatigue across the hub geography;
  • Support stakeholders involved in retrofit by sharing information and key updates to local authorities, supply chain and other stakeholders
  • Provide briefing and support for meetings with stakeholders and ensure feedback of responses, actions and requests are responded to within agreed timescales
  • Develop insight and understanding of our external stakeholder needs and individual issues they face.
  • Develop effective working relationships with experts and colleagues, and working effectively with them to establish credibility and become a trusted advisor
  • Use stakeholder feedback, trends and data with a strong focus on evaluation and learning to develop insights and drive communication strategies, helping to drive innovation and improvement in the way things are done, to inform strategic plans and service delivery
  • Provide stakeholder engagement updates for the project reporting and the Net Zero Hub Board
  • Undertake any other tasks which are reasonable as directed by the Energy Efficiency Programme Manager or Head of Greater South East Net Zero Hub.

Key working relationships

  • Council partners and partnerships
  • Business support and network organisations
  • PAS 2030 scheme providers, PAS2035 accreditation bodies
  • Installers, retrofit roles, manufacturers.
  • Other Members of the Combined Authority
  • Senior Officers and Members of the Constituent Bodies
  • LEP, Council and other stakeholders in the Greater South East Hub area



  • Experience of providing support services to teams in an administrative and/or communications role
  • Experience in stakeholder engagement in relation to project/programme delivery
  • Experience of using CRM systems for client management and communications
  • Experience of relationship management and stakeholder collaboration
  • A good understanding of the public sector


    • Experience of using CRM systems for marketing campaigns
    • Experience of project management
    • Knowledge of domestic retrofit/energy saving
    • A genuine interest in energy and/or sustainability



  • A proven ability to effectively communicate with people at all levels in all mediums.
  • Highly organised, with the ability to coordinate multiple workstreams and provide progress reports/analytics in short timescales
  • A proven effective team member, working collaboratively with the wider Hub team and external stakeholder/contractors to coordinate effective communications, marketing and promotional activities
  • Self-motivated, conscientious and responsive. An ability to manage own workload without reference to others and respond to deadlines by changing workload
  • Enjoy engaging with various stakeholders and possess a customer orientated approach
  • Computer literate with good knowledge of Microsoft Office including Outlook, Word and Excel


  • Ability to analyse data, identify solutions, draw conclusions and communicate the outcomes
  • Ability to build effective relationships and build support among colleagues and community partners from diverse backgrounds.


  • Understand the importance and value of teamwork, take pride in your work, self-motivated with a willingness to succeed
  • The post-holder is expected to maintain the highest level of confidentiality and discretion at all times during the course of their work.
  • The post-holder must comply with the Authority’s Health and Safety requirements.

The post-holder will be required to work from a variety of locations within the Greater South East Hub area including Cambridgeshire & Peterborough region. There will also be a requirement to travel out of the region.

Applications are to be sent to georgia.rose@flg-consulting.co.uk